If you have any query regarding your bill, then you can check Frequently Asked Questions by visiting on this link https://www.ourtime.com/v3/help#category=&search=&page=1. On this page, you may get the answer to your query. If you can’t find your query on frequently asked questions, you can also submit your query on their Ask A Question page.
Here are the steps for to submit your query to OurTime Customer Care:
- Go to the https://peoplemedia.custhelp.com/app/ask/theme/ourtimev6/src/www.ourtime.com_v3_help_iframehelper/pmsite/41.
- Now select the appropriate category from the drop-down list:
- Account Info & Settings
- Member Communication
- Matches & Searching
- Profile & Photos
- Report A concern
- Technical Issues
- Enter your email address on which you want a reply from OurTime.
- Enter your phone number.
- Now write your query in the Question box. Your query must be within the limit of 3500 characters.
- Now click on the Submit button.
Now you have done and wait for the reply from OurTime.
You will get a reply from Ourtime within 24 hours. In some cases, it might take some time, so no need to be worried about that. In case if you can’t wait and need immediate assistance then you can dial their helpline number 877-578-9345. May be your call not connected on the first attempt due to high call volumes, so please try again.
Your call will be entertained by Ourtime executives who have vast knowledge and years of experience in the relevant field. They will ask a few details about you to verify your identity. Get the solution of all Billing-related issues immediately once your call connects to OurTime Customer Care.
If you have any other query or facing any kind of issue related to Ourtime account, you can feel free to call on our OurTime Helpline Number: 877-578-9345. Our OurTime experts are professional and available 24*7 hours. They have the ability to resolve your problem over the phone. In some cases, they may ask you to provide remote assistance if you are unable to follow the steps recommended by them.