TomTom Not Working – Troubleshooting Guide
Is your TomTom not working, TomTom gets Frozen or TomTom won’t turn on? There can be several reasons behind for this problem. It occurs very rarely, but however it happens just reset your device.
In that case, the information only lost is the clock time zone settings. Before proceeding let’s discuss the issues and the solutions for the TomTom Not Working problem, Let first we know what is TomTom.
TomTom GPS is a navigation device that tells you routes and locations. Like other GPS, it also depends on satellite signals to determine your location. If it is unable to acquire a satellite signal, the device can’t guide you. You can fix this problem by checking a few things like signal blockage or up-to-date software.
In this article, we will discuss some of the following reasons that might be responsible for TomTom’s not working issue. Let’s discuss:
TomTom Won’t Turn On
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TomTom Not Working Or TomTom Wont Turn On
Device Won’t Turn On
Drained/Dead Battery
In case the TomTom will not turn on, first make sure that the device is plugged in. If the device plugged in and still TomTom won’t turn on, you may try to press the Reset button that is located on the bottom of the device above the SD card slot.
If both of the attempts fail, then there may be a problem with your power supply. To check your battery, go to the battery repair guide for TomTom.
Faulty Display:
If your TomTom isn’t turning on or there is nothing appearing on the screen, then might be your display faulty. Replace the display if it is found faulty.
Internal Issues:
TomTom device not working might be due to some internal problems with the motherboard which needs to be replaced.
TomTom Black Screen:
If the screen is black but you are able to hear the sound, then there would be more chances of getting the display faulty and needing to be replaced.
TomTom Blank Screen:
If your device doesn’t show any picture or screen is blank, then might be battery is dead. in such a case first reset the device. After this it still not turn on then charge the battery and let it be charged for overnight.
No Sound:
If your device works normally but has no sound or distorted sound, then it is due to speaker problem. Firstly reset the device, if still issue remain same, then the speaker need to be replaced.
TomTom Not Working Issue – Solved
Device Stuck On Start up Screen:
If your device is stuck at the start up screen, then it might be an issue of corruption software. to fix this issue, just reset the device. if this trick doesn’t work, then reinstalled the software. To installed the software does the following steps:
- Connect the device to the computer.
- Now go to the “Delete App file“.
- Now click on the link “Manage My Navigation” device.
- Click “update my device“.
- Once this process completes, disconnect the device from the computer.
Updating Device Firmware/Software Updates:
Sometimes using an outdated version of the software also cause the problem for your TomTom not turning on properly or functioning properly. You can use TomTom’s MyDrive or TomTom HOME applications to check the status of your software and update the GPS. It is advised to update the software for better maps. To know how to update the software Click Here.
TomTom GPS System Not Acquiring A Satellite Signal:
If the tom-tom device not acquiring a satellite signal the it will not determine your location and can’t guide you. A Tom Tom GPS antenna is the one which detects satellite signals. If some objects or obstacle block the antenna it will cause the problem of TomTom not working. To check this problem, allow the TomTom to acquire signal when you are outside of your vehicle.
Resetting The Device:
After checking all the above issue still TomTom device not seem to be functioning properly, then resetting the device is the best option. A factory reset may help your TomTom functioning properly when no other solutions work for you. You can find the Reset or Reset Factory Settings option in the settings menu on your TomTom. You can also reset the device by holding down the reset button just located above SD card slot by using a paper clip for 15 seconds. After reset your TomTom require up to 45 minutes to acquire a satellite signal.